Terms of Service
Effective Date: 17.04.2026
Welcome to NovaLink Connect Group Pte. Ltd. (“NovaLink”, “we”, “our”, or “us”). By purchasing, accessing, or using our eSIM services, you agree to be bound by these Terms and Conditions.
1. Company Information
NovaLink Connect Group Pte. Ltd.
Singapore
For support, please contact:
Email: support@novalink-connect.com
2. Services
NovaLink provides digital eSIM data plans that allow customers to access mobile data services through third-party telecommunications network operators.
NovaLink does not own or operate mobile network infrastructure and relies on third-party carriers to provide connectivity.
3. Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to purchase and use our services.
By purchasing an eSIM, you confirm that:
Your device supports eSIM technology.
Your device is carrier-unlocked.
You have reviewed the compatibility requirements before purchase.
4. Purchase and Delivery
Upon successful payment, the purchased eSIM will be delivered electronically through our website, email, application, or customer portal.
Delivery times may vary due to technical or operational reasons.
NovaLink is not responsible for delays caused by factors outside our control.
5. Activation and Usage
Activation instructions will be provided with your eSIM.
The validity period of a plan begins either:
Upon installation and activation; or
Upon first connection to a supported network;
Depending on the specific plan purchased.
Data allowances expire when:
The purchased data volume is consumed; or
The plan validity period ends;
Whichever occurs first.
Unused data is non-transferable and non-refundable.
6. Pricing and Payment
All prices displayed are subject to change without prior notice.
Payments are processed through authorized third-party payment providers.
You agree to provide accurate and complete payment information.
NovaLink reserves the right to cancel orders suspected of fraud, abuse, or unauthorized payment activity.
7. Refund Policy
Due to the digital nature of eSIM products, all sales are generally final once the eSIM has been delivered.
Refund requests may be considered if:
The eSIM was not delivered.
The eSIM cannot be activated due to a technical fault attributable to NovaLink or its providers.
A duplicate purchase was made accidentally.
Refunds will not be granted for:
Change of mind.
Device incompatibility.
Incorrect purchase by the customer.
Failure to check device compatibility.
Unused or partially used plans.
Poor coverage in areas where service availability may vary.
User error during installation or activation.
NovaLink reserves the sole right to determine refund eligibility.
8. Network Availability
Coverage, speed, latency, and network quality depend on local carrier networks and other external factors.
NovaLink does not guarantee:
Continuous service availability.
Specific connection speeds.
Uninterrupted network access.
Temporary outages may occur due to maintenance, congestion, technical failures, or force majeure events.
9. Acceptable Use
You agree not to use the service:
For unlawful activities.
To transmit harmful, abusive, fraudulent, or malicious content.
To interfere with telecommunications networks.
For unauthorized commercial exploitation.
NovaLink may suspend or terminate services without notice if misuse is detected.
10. Limitation of Liability
To the maximum extent permitted by law, NovaLink shall not be liable for:
Indirect damages.
Incidental damages.
Consequential damages.
Loss of profits.
Loss of business opportunities.
Loss of data.
NovaLink’s total liability for any claim shall not exceed the amount paid by the customer for the affected service.
11. Intellectual Property
All content, trademarks, logos, graphics, software, and materials displayed on our website are the property of NovaLink or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Privacy
Your use of our services is also governed by our Privacy Policy.
By using our services, you consent to the collection and processing of information as described in the Privacy Policy.
13. Suspension and Termination
NovaLink reserves the right to suspend or terminate access to services if:
These Terms are violated.
Fraudulent activity is suspected.
Payment disputes or chargebacks occur.
Required by law or regulatory authorities.
No refund will be provided for terminated services resulting from a violation of these Terms.
14. Force Majeure
NovaLink shall not be liable for delays or failures resulting from events beyond its reasonable control, including but not limited to:
Natural disasters.
Government actions.
Telecommunications outages.
Internet disruptions.
War.
Civil unrest.
Cybersecurity incidents.
15. Changes to Terms
NovaLink may update these Terms at any time.
Updated versions will be published on our website and become effective immediately upon publication.
Continued use of the services constitutes acceptance of the updated Terms.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
17. Governing Law
NovaLink Connect Group Pte. Ltd.
Email: support@novalink-connect.com